Thank you for shopping at Yohema. We are committed to providing reliable and transparent shipping services. This Shipping Policy outlines how and where we deliver our products.
1. Order Processing Time
- Orders are processed Monday through Saturday, excluding public holidays.
- Please allow 1–3 business days for processing before your order ships.
- Orders placed after 5:00 PM EST will be processed on the next business day.
2. Shipping Destinations & Fees
- United States:
- Shipping Fee: Free
- Estimated Delivery Time: 4–7 business days
- International (select countries):
- Shipping Fee: Flat rate of $11.95
- Estimated Delivery Time: 10–20 business days
Note: Delivery times are approximate and may vary due to factors beyond our control, such as customs clearance, weather, or carrier delays.
3. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with:
- A tracking number
- A link to monitor your shipment status
If you do not receive tracking information within 3 business days, please contact us at support@yohema.com.
4. Shipping Carriers
We work with trusted logistics partners to ensure timely and secure delivery, including but not limited to:
- USPS
- UPS
- FedEx
- Other national/regional postal services (based on destination)
5. Delivery Issues
Yohema is not responsible for:
- Delays caused by carriers after dispatch
- Lost or stolen packages after confirmed delivery
- Incorrect or incomplete addresses provided at checkout
However, if you encounter any delivery problems, contact us at support@yohema.com. We will do our best to assist by coordinating with the shipping provider.
6. Updates to This Policy
We may revise this Shipping Policy from time to time.
All updates will be posted on this page with the revised effective date.
Continued use of our services after such updates indicates your acceptance of the changes.
7. Contact Information
For any questions related to shipping, please reach out to:
Email: support@yohema.com
Address: 32 Parrott Pl, Brooklyn, NY 11228, United States