At Yohema, we understand that order changes may sometimes be necessary. This Cancellation Policy outlines how and when you can cancel an order, and what to expect from the process.
1. How to Request a Cancellation
To request cancellation, please contact our support team at:
Email: support@yohema.com
Include the following in your message:
- Your order number
- Your reason for cancellation
We strive to process and ship orders quickly. The sooner you contact us, the higher the chance we can cancel your order before shipment.
2. Eligibility for Cancellation
You may cancel your order any time before it has shipped.
Please note: Orders are typically processed and shipped within 1–3 business days (excluding holidays and weekends).
If we receive your request before shipment:
- Your order will be canceled.
- A full refund will be issued to your original payment method.
- Refunds typically appear within 5–12 business days, depending on your financial institution.
3. Orders That Have Already Shipped
If your order has already shipped:
- We are unable to cancel it.
- However, you may return the product(s) after delivery in accordance with our Return & Refund Policy.
Please note:
- Original shipping fees (if applicable) are non-refundable
- You are responsible for the cost of return shipping
4. Seller-Initiated Cancellations
In certain cases, Yohema may cancel an order due to:
- Product unavailability
- Payment authorization or processing issues
- Shipping restrictions or logistical problems
If your order is canceled by Yohema:
- You will be notified via email
- A full refund will be issued promptly to your original payment method
5. Need Help?
If you have any questions about this policy or need help with a cancellation request, please contact:
Email: support@yohema.com
We are here to support a smooth and transparent experience.