At Yohema, we understand that sometimes you may need to cancel your order. Please review the following policy to know your options and responsibilities.
1. Order Cancellation Before Shipment
- You may cancel your order at no cost if it has not yet shipped.
- To request a cancellation, please contact us as soon as possible at support@yohema.com.
- If the cancellation is successful, a full refund will be issued to your original payment method.
2. Orders Already Shipped
- If your order has already shipped, it cannot be canceled.
- In this case, you may return the order after delivery in accordance with our Return & Refund Policy.
- Shipping charges (if applicable) are non-refundable.
3. Pre-Orders or Backorders
- For pre-orders or backordered items, you may request cancellation at any time before the item is shipped.
- A full refund will be provided to your original payment method.
4. Yohema-Initiated Cancellations
We reserve the right to cancel orders in cases of:
- Product unavailability
- Pricing or listing errors
- Suspected fraud or misuse
- Violation of our Terms of Service
If your order is canceled by us, you will receive a full refund to your original payment method.
5. Refund Timeline
- Refunds for canceled orders are typically processed within 5–9 business days, depending on your bank or card issuer.
6. Contact Us
For all cancellation requests, please contact:
Address: 32 Parrott Pl, Brooklyn, NY 11228, United States
Email: support@yohema.com
Phone: (+1) 321-437-5816
Working Hours: 8 AM – 5 PM (Monday–Saturday)